Privacy Policy
[Version updated on May 31, 2024]
The company CAR LOVERS HOLDING, operator of the site www.car-lovers.com , is concerned about the protection of personal data. As data controller, it defines the use made of the personal data collected and ensures its security.
This confidentiality policy may be modified at any time by the data controller. The applicable version is the latest version put online on the website.
1. Personal data collected and purposes of processing
Treatment 1
Purpose of processing: Creation and use of an online customer account
Basis of processing: contractual
Type of Personal Data : title, first name, last name, email address, postal address, telephone number
Category of data subjects : prospects and customers
Shelf life: 5 years from the last activity (simple connection to customer account, order). A customer account is also considered active when a legal or commercial guarantee still applies to the product and/or service ordered.
Treatment 2
Purpose of processing: Processing the customer's order (preparation, shipping, delivery, invoicing) and informing the customer about the status of their order and product safety
Basis of processing : contractual
Type of Personal Data : title, first name, last name, email address, postal address, telephone number, date of birth
Category of data subjects : customers
Shelf life: duration of the contract increased by the duration of the applicable legal and commercial guarantees without this duration being less than the existing legal requirements where applicable.
Treatment 3
Purpose of processing: After-sales service following an order
Basis of processing : contractual
Type of Personal Data : title, first name, last name, email address, postal address, telephone number, date of birth
Category of data subjects : customers
Shelf life: duration of the contract increased by the duration of the applicable legal and commercial guarantees without this duration being less than the existing legal requirements where applicable.
Treatment 4
Purposes of processing: sending advertising and promotional communications and any information relating to the Seller's activity by email and SMS
Basis of processing : consent
Type of Personal Data : title, first name, last name, email address, postal address, telephone number.
Category of data subjects : prospects and customers who have given their consent for the sending of such communications
Retention period: 3 years from the end of the commercial relationship or the last contact of the prospect concerned.
Treatment 5
Purposes of processing: sending advertisements concerning products similar to those ordered by the Customer
Basis of processing : legitimate interest
Type of Personal Data : last name, first name, email address, telephone number
Category of data subjects : customers
Retention period: 3 years from the end of the commercial relationship or the last contact of the prospect concerned.
Treatment 6
Purpose of processing: operation and securing the site
Basis of processing : legitimate interest
Type of Personal Data : IP address, connection data and navigation data, browser type
Category of data subjects : site users
Shelf life: see cookie management policy.
Treatment 7
Purpose of processing: customer knowledge, statistics, site performance
Basis of processing : legitimate interest
Type of Personal Data : IP address, connection data and navigation data, pages and products viewed
Category of data subjects : site users
Shelf life: 5 years.
2. Recipients of personal data
The company CAR LOVERS HOLDING uses service providers to carry out certain services and services (technical and IT service providers, payment providers, delivery providers, marketing providers).
Each subcontractor undertakes to comply with the applicable legislation and regulations regarding personal data:
COLISSIMO (Carrier): https://www.colissimo.entreprise.laposte.fr/donnees-personnelles
STRIPE (Payment provider): https://stripe.com/fr/privacy
3. Transfer of personal data outside the EEA
Your personal data is processed and stored within the European Union (EU) or the European Economic Area (EEA).
In the event that personal data concerning you is transferred to subcontractors or other recipients domiciled outside the European Union, a personal data transfer contract is signed by the subcontractor or recipient of the data in order to guarantee a level of protection similar to that provided by European legislation.
4. Shelf life
CAR LOVERS HOLDING will keep your personal data in a secure environment for as long as necessary to achieve the purposes for which they were collected.
In particular, customers' personal data will be kept for the entire duration of the contract concluded with the data controller, increased by the duration of legal and contractual guarantees where applicable, and at least for the duration provided for by applicable legislation.
Personal data will either be deleted at the end of the applicable retention period or archived if they are of administrative and/or statistical interest or if they must be retained to meet a legal or regulatory obligation.
5. Security and privacy
In accordance with the Data Protection Act and the GDPR and taking into account the state of the art, the company CAR LOVERS HOLDING, its subcontractors and partners strive to put in place all appropriate technical and organizational measures in order to guarantee a level of security appropriate to the risk of your personal data, and in particular to prevent destruction, loss, alteration, disclosure or any unauthorized access.
6. Your rights
You can at any time send a request to the company CAR LOVERS HOLDING to access and obtain a copy of your personal information, correct it, update it, request portability and withdraw your consent for processing for commercial prospecting purposes.
You can also object to the processing of your data for legitimate reasons relating to your particular situation, request limitation of processing and decide the fate of your post-mortem data with a trusted third party certified by the CNIL.
To exercise these rights, you can contact us by sending an email to dpo@car-lovers.com .
If, after contacting us, you believe that your rights are not respected, you can file a complaint with the National Commission for Information Technology and Liberties (CNIL).